Disgraceful Fine Dining Restaurant Willows Inn Permanently Closes

More than a year after allegations of a toxic workplace culture surfaced, one of America’s (seemingly) most idyllic restaurants has closed. The Willows Inn property, one inspiration for the recent chef-y horror film The Menus, has been donated to a non-profit, The Seattle Times reported on Monday.

Since the restaurant opened on Lummi Island in 2010, a flood of diners from around the world made the two-hour drive and ferry ride from Seattle, Washington, for a taste of its rustic-chic menu and lush surroundings. But over the past five years, the Willows Inn has faced a series of lawsuits, plus an April 2021 New York Times investigation outlining accusations of wage theft, sexual harassment, and racist bullying. Despite the allegations, droves of employee resignations, and various protests by locals, the restaurant managed to stay open until November of this year, finally serving its last meal the week before Thanksgiving.

The new owner of the property, which is valued at an estimated $2 million, is the Christian nonprofit Lighthouse Mission Ministries, located in the nearby city of Bellingham. Previous owners Tim and Marcia McEvoy donated the sprawling hotel, farm, and dining room to the social services organization, which primarily seeks to end homelessness, according to The Seattle Times. It’s still unclear if and when the Mission will seek a new owner for the property, but the sale could theoretically raise a lot of money for its work. “It’s too early to know if a potential new owner would want to operate the restaurant and hotel rooms in a similar manner,” the organization said in a statement.

The restaurant gained esteem in its early years, mostly for its hyperlocal menu from former Noma chef Blaine Wetzel, which earned rave reviews on virtually every national best-of restaurant list (including a 2013 mention by Bon Apétit). Yet the Willows Inn has been clouded in controversy for the past half-decade. Here are some of the reasons why:

  • In 2017, the restaurant was ordered to pay $149,000 in damages and unpaid wages to kitchen employees. According to a 2017 Eater report, the Inn required its entry-level employees to work a one-month long unpaid trial. Once hired, they were allegedly paid daily rates as low as $50 with no overtime and 14-hour shifts.
  • In early 2021, the restaurant paid $600,000 to settle a class action lawsuit riddled with similar accusations. At the time, Wetzel denied any wrongdoing.
  • Later that same year, a New York Times investigation uncovered allegations from 35 employees of verbal and sexual harassment, brutal 16- to 18-hour days, and sexist and racist bullying by Wetzel and manager Reid Johnson. According to the Times, workers accused Wetzel of pressuring young female employees “to drink alcohol, use illegal drugs and have sex with male kitchen staff members and visiting chefs.” The piece also alleged that the restaurant was passing off store-bought ingredients as being island-harvested. The owners denied the accusations then; the resulting class-action lawsuit, featuring 137 former employees, was settled this year for $1.37 million.
  • According to The Seattle Times, the Willows Inn also faced three other individual civil cases of over wage theft and wrongful termination this year. the New York Times reports that those have since been resolved.
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Capital One Venture X to lose Priority Pass restaurants and spa services as of Jan. 1, 2023

If you have the Capital One Venture X Rewards Credit Card, we have some bad news for you. While the Venture X card continues to provide fantastic lounge benefits, its Priority Pass benefits are being reduced next year. As of Jan. 1, 2023, Venture X cardholders will no longer have access to participating restaurants, spa services and shopping benefits across the Priority Pass network.

Here’s what cardholders need to know about these modifications.

Priority Pass: More than just lounges

When you think of Priority Pass, you likely think of its network of more than 1,300 airport lounges. That’s a core part of what Priority Pass is, but there are other uses of Priority Pass memberships. These include select airport restaurants (where you can enjoy $25-$30 per person in complimentary food, depending on the location), spa experiences, sleep rooms and more.

Related: The $112 secret Priority Pass restaurants don’t want you to know

The Turkish Airlines Lounge at MIA airport. ZACH GRIFF/THE POINTS GUY

Venture X Priority Pass changes

As of Jan. 1, 2023, Venture X cardholders will no longer have access to non-lounge Priority Pass benefits. This means those who get their Priority Pass membership through this card will continue to have access to the range of Priority Pass lounges but will not be able to use the non-lounge benefits, such as restaurants, spas and suites. This mirrors the 2019 removal of non-lounge elements from Priority Pass access through American Express cards.

At the time of writing, this update isn’t prominently visible on the issuer’s main lounge access page. There’s even conflicting language in the Frequently Asked Questions section of that page. One of them includes this note:

What is Priority Pass and how do Venture X cardholders enroll in it?

Priority Pass is a program that provides access to airport lounges worldwide. Effective January 1, 2023, Priority Pass non-lounge airport experiences (such as dining, retail shopping and spa discounts) are not part of the Visa Infinite® benefit program for Venture X cardholders.

However, a later question includes the following:

As a Venture X cardholder, how do I access Priority Pass benefits, such as exclusive discounts on in-airport dining, retail and spas?

Once you’ve enrolled for your complimentary Priority Pass membership, you’ll get access to more than 800 exclusive discounts on in-airport dining, retail shopping and spas.

Unfortunately, a spokesperson for Capital One has confirmed these changes.

“We are currently notifying Venture X customers that as of Jan. 1, 2023, access to Priority Pass non-lounge airport experiences will no longer be part of their membership program benefits.”

However, it should be noted that other Venture X lounge privileges are not changing at this time. That includes access to Capital One lounges and Plaza Premium lounges, in addition to continued access to Priority Pass lounges. The only update is related to non-lounge elements of Priority Pass.

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It’s also worth noting here that the Venture X card launched in Nov. 2021, so this change comes at a time when many are paying the annual fee for year two. If your renewal is coming up, be sure to consider how frequently you used these non-lounge Priority Pass locations over the last year to consider whether the $395 annual fee is worth it.

Related: The 10 best Priority Pass lounges around the world

Bottom line

Starting Jan. 1, Capital One Venture X cardholders will lose access to non-lounge benefits through Priority Pass — including participating airport restaurants and spa services. This is similar to the restrictions on Priority Pass memberships included on select American Express cards.

The other interesting piece of this news is that the removal of the benefits is announced as a change related to Visa Infinite benefits — which is the same card type as the Chase Sapphire Reserve. We have reached out to Chase to ask if this change will affect Priority Pass memberships through the Sapphire Reserve and will provide updates as needed.

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Capital One Venture X Cuts Priority Pass Restaurants

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While not the end of the world, this is still a sad development…

Venture X cutting some Priority Pass access in 2023

The Capital One Venture X Rewards Credit Card has become one of the most popular premium travel credit cards, since launching just over a year ago.

While the card has a $395 annual fee, there are so many reasons to get this card, from the excellent welcome bonus, to ongoing perks like a $300 annual travel credit, 10K anniversary bonus miles, and much more.

The Capital One Venture X has offered an extremely well rounded lounge access benefit, all of which apply to both the primary cardmember and authorized users:

Unfortunately as of January 1, 2023, a change will be made to the card’s Priority Pass membership — the card will no longer offer credits or experience at Priority Pass’ non-lounge airport experiences, including Priority Pass restaurants, spa discounts, and more.

As far as premium credit card Priority Pass memberships go, this aligns the Capital One Venture X with the policy of The Platinum Card® from American Express (review) rather than that of the Chase Sapphire Reserve® Card (review).

The Venture X will no longer offer credits at Priority Pass restaurants

My take on this Capital One Venture X lounge access perk change

It goes without saying that this is a negative change, and I’m sad to see this. This now makes the Chase Sapphire Reserve the popular premium card that continues to offer Priority Pass restaurant credits, at least for now (hopefully Chase doesn’t make the same change).

While this is of course disappointing, to me it doesn’t fundamentally change the value proposition of the Capital One Venture X. The way I view it, the card’s $395 annual fee is still more than covered by the $300 annual Capital One Travel credit plus the 10,000 anniversary bonus miles.

Everything else is the icing on the cake, and this remains the best premium card for families, as you can add up to four authorized users, and they all get lounge access as well. Also keep in mind that unlike the Chase Sapphire Reserve, the Capital One Venture X offers access to Plaza Premium Lounges and Capital One Lounges.

Access the Capital One Lounge DFW with the Venture X

Bottom line

As of January 1, 2023, the Capital One Venture X is changing its Priority Pass benefit. Priority Pass memberships issued through the card will no longer offer non-lounge airport experiences, such as Priority Pass restaurants and spa treatments.

What do you make of this Capital One Venture X card benefit change?

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