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Cincinnati restaurants hit by Facebook, Instagram social media hackers

Arnold's Bar & Grill, a historic bar and restaurant in downtown Cincinnati, was targeted by social media hackers, the owner says.

Arnold’s Bar & Grill’s Facebook account was hacked over the weekend in what owner Chris Breeden says is a scheme that has targeted several Cincinnati small businesses.

According to Breeden, he received a notification Friday that someone in Los Angeles had logged into his personal Facebook account. Minutes later, he was alerted that an unknown user had accepted his friend request.

“I went in and unfriended that person and removed everyone that was logged in,” he said.

Breeden also changed his password. However, the user was added back as a friend, and the next morning, Breeden was locked out of his personal Facebook account, Instagram and the Arnold’s Bar & Grill business page for violating Facebook’s terms of service.

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The small business owner says two of his credit cards, which were linked to Facebook to pay for Arnold’s Bar & Grill advertising, were charged a total of $2,800. Two of four fraudulent charges were flagged by his bank before going through, and he was reimbursed for the other two.

As of Tuesday, the Downtown bar’s Facebook page is visible online, but Breeden says he can’t log into it. The Arnold’s Bar & Grill account on Instagram, which is owned by the Facebook parent company Meta, has been taken down.

Multiple Cincinnati restaurants have been targeted

Breeden believes what happened to him is part of a hacking scheme that has hit multiple small businesses around the country. Hackers can gain access to a user’s Facebook account, add themselves as an administrator for their business page and make purchases with linked credit cards or PayPal accounts, according to a Reddit page dedicated to the issue. The hackers quickly block users from regaining entry to their accounts by posting explicit or copyrighted content, getting the page taken down by Facebook.

Hackers gained entry to Chris Breeden's personal Facebook account and, from there, hacked into the Arnold's Bar & Grill business page.  A Subreddit suggests the issue is nationwide.

Crown Restaurant Group, which owns Losanti, Crown Republic Gastropub, Crown Cantina and Rosie’s Italian, experienced similar hacking issues in October.

Hayley Sitek, the group’s co-owner and social media manager, said she was notified on Oct. 18 that one of the restaurants’ posts had violated Facebook’s terms of service. After contesting the ban, her personal Facebook account was hacked, and she was locked out of all four restaurants’ Instagram profiles.

“You merge these accounts together and it’s advertised to make your life easier, but as soon as you connect them, they can take you down,” she told The Enquirer.

The restaurants’ Facebook pages were able to remain active because they had an administrator besides Sitek who could still access them, he said. Sitek didn’t save any credit card information to the business pages because he managed multiple accounts, so no fraudulent charges were made.

However, the restaurants’ Instagram pages and Sitek’s personal accounts were permanently removed, but she was able to create new pages for the businesses last week following a 30-day ban.

Breeden said he has connected with 10 local businesses, including Crown Restaurant Group’s, that have been targeted, seven of which were hacked within the past two months.

One business, bar and music venue the Belle & the Bear, said in a post it was forced to create new Facebook and Instagram pages after being hacked in September. Breeden also said Via Vite, which is owned by Cristian Pietoso, was affected by a hack. Via Vite, as well as Forno Osteria & Bar, one of Pietoso’s other establishments, began inexplicably posting out-of-place movie clips on Facebook in the past few weeks.

The Enquirer has reached out to Pietoso and other restaurant owners who might have been affected but did not hear back.

For small business owners, losing access to social media is “instantly crippling,” Breeden said, especially amidst the holiday season.

“We have a large Facebook presence that I’ve been working for over a decade to build,” he said. “We have our holiday show that we are doing with OTRimprov coming up, and I have no way to promote it.”

Breeden has begun Facebook’s appeal process to regain access to his account. He plans to contact the Cincinnati City Council and Ohio attorney general with a list of local businesses that have been targeted.

The Enquirer will continue updating this story as we get more information.

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BentoBox Releases 2022 Restaurant Trend Report With Insights From Over 14,000 Restaurants

Amid a year of hospitality industry challenges, BentoBox found that restaurants leaned on technology to drive discovery, enable direct consumer relationships, and save $33 million on third-party fees.

NEW YORK, dec. 5, 2022 /PRNewswire/ — BentoBox, the restaurant technology company that partners with over 14,000 restaurants worldwide, today announced its 2022 Restaurant Trend Reporta data-forward look at the trends defining the industry this year.

Amid ongoing recovery from the COVID-19 pandemic, inflation, and continued staffing shortages, the Restaurant Trend Report breaks down how the industry has evolved over the past year and what’s coming in 2023. Here are this year’s leading trends:

  1. Cost pressures escalated across the board. While consumers returned to in-house dining, restaurants struggled to meet demand amid rising costs in both food and labor.

  • To combat labor shortages, 2022 saw a 9% increase in job postings and recruitment efforts on BentoBox websites from 2021.

  • While 91% of restaurants increased prices this year, 85% still report being less profitable than pre-pandemic.

Restaurant technology helped restaurants drive high-margin revenue. In search of clever solutions, restaurants leveraged technology such as email marketing and direct e-commerce to tap into repeat business with low acquisition costs.

  • Revenue from loyalty program promotions increased by 74% year-over-year. In total, repeat customers account for 35% of online orders, up from 29% in 2021.

  • BentoBox also found that revenue from digital gift cards increased by 9% in 2022. The average online gift card sold for $120but diners redeemed just 73% of that amount, with restaurants keeping the difference.

Diners used search engines and websites more than third-party apps. When a diner viewed a new restaurant this past year, there was a 75% chance their journey passed through the restaurant’s website.

  • Search Engines and Websites were the top two channels for finding new restaurants, outpacing Social Media and Third-Party Apps.

  • 68% of diners age 40 and under were more likely to find new restaurants using the search engines they use daily than diners 41 and over.

  • Nearly half of adult diners did not use third-party reservation platforms to discover new restaurants.

Online ordering became part of the new normal. Once a lifeline amid COVID-19, online ordering sustained its momentum in 2022.

  • BentoBox saw an 18% increase in restaurants offering direct online ordering.

  • Restaurants that offered direct-to-consumer delivery through BentoBox saved $33 million on third-party fees.

  • As for tipping habits, only 88% of diners tipped on delivery, while 63% opted to leave a tip on pickup orders.

  • BentoBox found the three states with the best tippers to be Maine, Kentuckyand Delawarewith the three worst states for tipping being Oklahoma, Georgianand Texas.

In-person dining returned. Heading into the second full year of the recovery, reservations are in demand again and operators are leveraging in-person events as a valuable revenue channel.

  • The data showed an 84% increase in online ticketed event sales, pointing to a strong return to in-person experiences.

  • Customers are comfortable dining indoors again, with reported comfort levels higher and Google searches for “restaurant COVID” terms lower than any other time since the pandemic.

visit 2022restaurants.com to access the full report and read about emerging trends to watch for in 2023 surrounding labor costs, consumer interest, social media usage, and more. For additional information on BentoBox’s 2022 Restaurant Trend Report, please contact [email protected].

About BentoBox

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, engage with diners, diversify revenue streams and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.

Over 14,000 restaurants worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop.

Contact:
[email protected]

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View original content:https://www.prnewswire.com/news-releases/bentobox-releases-2022-restaurant-trend-report-with-insights-from-over-14-000-restaurants-301694194.html

SOURCE BentoBox

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